Return and Refund Policy

REFUND & RETURN POLICY

Last updated: 11 June 2026

We want you to be happy with your purchase from Nestadem. If something isn't right, here's how returns and refunds work.

1. RETURN WINDOW
You may request a return within 7 days of receiving your order, provided the item meets the conditions below.

2. CONDITIONS FOR RETURN
To be eligible for a return:
- The item must be unused, unworn, and in the same condition you received it.
- It must be in its original packaging with all tags and accessories.
- You must provide proof of purchase (order number or confirmation email).
- You should record an unboxing video where possible, as it helps us process claims for damaged or wrong items quickly.

3. NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
- Personal care, hygiene, and intimate products (once opened)
- Items marked as final sale or non-returnable
- Items damaged due to misuse or normal wear and tear

4. DAMAGED, DEFECTIVE, OR WRONG ITEMS
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at nestademsupport@gmail.com with your order number and clear photos/video. We will arrange a free replacement or full refund.

5. HOW TO START A RETURN
Email nestademsupport@gmail.com with your order number and reason for return. We will respond with the next steps. Please do not ship items back before receiving confirmation from us.

6. REFUNDS
Once your return is received and inspected, we will notify you of the approval status. If approved:
- Refunds for prepaid orders are processed to your original payment method within 5-7 business days.
- Refunds for Cash on Delivery (COD) orders are processed to your bank account or UPI; we will request these details after approval.
Depending on your bank, it may take additional days for the amount to reflect.

7. RETURN SHIPPING
For approved returns due to our error (damaged, defective, or wrong item), return shipping is free. For other returns, return shipping costs may be deducted from the refund or borne by the customer.

8. ORDER CANCELLATION
You may cancel your order before it is shipped for a full refund. Once shipped, the order follows the standard return process. To cancel, email us as soon as possible at nestademsupport@gmail.com.

9. CONTACT
Email: nestademsupport@gmail.com
Location: Delhi, Delhi, India